Leadership, Customer Service, and Culture with Dan Cockerell.
In today’s episode of My Disney Class Podcast, Ryan and Howie welcome a wonderful guest that is known for his hard work, leadership, customer service, and for being a guy who understands that developing a successful culture in your kingdom starts with you. Today we welcome none other than Mr. Dan Cockerell former Vice President of Magic Kingdom.
Dan has had one heck of a journey inside and through the Walt Disney World Co. He started in the Walt Disney World college program before his legendary dad begun his career at WDW, though we find out that Valarie, Dan’s wife, beat both of them as she started at WDW 2 years before Dan! Dan then went back to college to finish up at Boston University, graduating in 1991. He then went back to Walt Disney World and was hired as a parking attendant at E.P.C.O.T. which lead him to work overseas at then Euro Disney ( now called Disneyland Paris). From there he went on to work on the resort’s side of the business, working at places like Pop Century. Dan continued to work his way through various positions in the company learning everything he could which lead him to be promoted to Vice President of E.P.C.O.T, Vice President of Hollywood Studios, and then his final position, Vice President of the Most Magical Place on Earth, Magic Kingdom.
Dan retired from Disney in 2018 after 26 years and 19 different positions. Though he was retiring, he was ready to stop working. Dan and his wife Valerie have set out on a new venture and have started their own consulting and speaking business. You can find all the information about his services, book, podcasts, blogs, and more at CockerellConsulting.com or look for links on our show notes page.
Everything you need is on his webpage. The book, podcast, contact info plus more!